INFORMATION WE COLLECT
User Provided Information. We collect personal information from you when you submit information to or register for an account on any of the Sites. In order to purchase services on a Site, you may register for an account by providing your name, address, phone number and email address, and selecting a password. From time to time we may ask you to respond to surveys or other requests for information and, we collect the information you provide. We may collect information from you when you submit queries to customer service, or other promotions offered on our Sites. We may also collect information about you through other methods, including research surveys or information we obtain from third parties, including verification services, data services, as well as public sources. We use this information to continually offer you the most value as a visitor to our Sites.
II. HOW WE USE YOUR INFORMATION
Payment information Payment information, such as credit card information, is used to make payment on your order and is not stored on a permanent basis.
Service Providers. We may use third party service providers to help us operate our business and the Sites or administer activities on our behalf, such as sending emails, processing orders, order fulfillment and general site administration. We may share your information with these third parties for those limited purposes. These third parties are required to maintain the confidentiality of information they receive from us and are restricted from using the information for any purposes other than those authorized by us.
Other Uses: We collect and use personal information in the specific ways listed above, and generally to improve our Sites and services to you, as well as to meet our legal obligations. We also use personal information you provide to verify your identity, to collect upon unpaid accounts, to handle and settle inquiries or disputes. We may use your personal information to contact you about the services on our Sites for which you have expressed an interest, for example, if you have contacted customer service or made an inquiry. We may contact you to determine your satisfaction with ordering services through our website via e-mail or phone.
Communications. We may send you service-related announcements and emails from time to time. We may also use your information to send you updates and communications about our products and services. To opt-out of our email programs, you can click “unsubscribe” on the bottom of any of our e-mails. To opt-out of emails you may receive on one of our Facebook applications, you may (i) Update your Facebook Application Settings by visiting Facebook Apps, finding the application name, clicking “Edit Settings” and then unchecking “Receive updates to my Facebook contact email address” or (ii) Click the opt-out link in the body of the email.
Legal Matters; Safety. We may, without your consent, access and disclose your information, any communications sent or received by you, and any other information that we may have about you or your account as may be permitted or required by law (including, but not limited to, court order or subpoena), or to prevent or investigate suspected fraud, violations of our Terms of Service, or activity that appears to us to be illegal or may expose us to legal liability. Additionally, we may disclose your information in situations that we believe to be emergencies involving potential threats to the physical safety of any person or property if we believe that your information in any way relates to that threat.
III. CHOICE AND OPT OUT
You can choose not to receive promotional messages in the future by either following the “unsubscribe” instructions located near the bottom of each email, or by emailing us at email@example.com or sending postal mail to the following address:
800 West El Camino Real, Suite 180
Mountain View, CA 94040
Please note, changes may not be effective immediately. In each event, you must clearly indicate the information that you wish to have changed or clearly indicate that you wish to have your personally identifiable information removed from our database. We will endeavor to comply with your request as soon as reasonably possible. Note that despite any request for removal of or change to personally identifiable information, we may need to retain certain information for recordkeeping purposes and there may also be residual information that will remain within our databases and other records, which will not be removed or changed. Finally, we are not responsible for informing third parties (including without limitation our third party service providers or strategic partners) with whom we have already shared your personally identifiable information of any changes requested pursuant to this section, or for removing information from or causing information to be removed from the databases or records of such entities.
IV. ACCESS TO YOUR INFORMATION
V. IMPORTANT DISCLOSURES, PRACTICES AND CONTACT INFORMATION
Security. The Sites have reasonable security measures in place to protect the loss, misuse and alteration of the information under our control. When you submit sensitive information via our Sites, such as credit card or other financial information, that information is subject to secure sockets layer (SSL) encryption technology. However, no data transmission over the Internet can be guaranteed as 100% secure. As a result, while we strive to protect your personal information during transmission, we cannot ensure or warrant the security of any information you transmit to us or receive from us. We urge you to take steps to keep your personal information safe (including your account password), log out of your account after use, and close your web browser.
California Privacy Rights. If you are a California resident, you may request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at the address above in “Contacting Us”.
Children’s Privacy. The Sites are not directed or intended for children under 13 years of age. We do not knowingly collect personal information from individuals under 13 years of age. If you are under 13 years of age, you should not register or provide personal information on the Sites. If we later obtain actual knowledge that a user is under 13 years of age, we will take steps to remove that user’s personal information from our systems. If you are the parent or guardian of a child whom you believe has disclosed personal information to us, please contact us at firstname.lastname@example.org so that we may delete and remove such child’s information from our systems.
800 West El Camino Real, Suite 180
Mountain View, CA 94040