FAQ

About QuantaSTAT and your Account

How does QuantaSTAT for Teams work?

Users signed up for QuantaSTAT for Teams can set up an account and download the QuantaSTAT for Teams app. Administrators are able to track each individual's Daily Health Clearance, so they are able to quickly respond should someone report symptoms or test positive for COVID-19.

How do I set up an account for the QuantaSTAT for Teams app?

Users are notified to through their event/organization to create an account and download the QuantaSTAT for Teams app or log in through a web browser. Users are then prompted to enter one-time health record data. After the initial set up, individuals are able to use the daily symptom tracker and receive Daily Health Clearance.

I forgot my login or password; what should I do?

If you have forgotten your password you can reset it by clicking the “Forgot Password” link at the bottom of the login popup.

Your login username is the email address you used to sign up for QuantaSTAT. If you no longer have access to that email account or have forgotten which address you used to sign up, you may email us at support@quantastat.com to update your email address.

Can administrators see an individual's private medical information?

No, QuantaSTAT for Teams is a HIPAA compliant platform that does not share any individual's medical information with administrators. Administrators are only able to see whether or not an individual is cleared.

How is an individual's private information stored?

User data is stored in a secure, HIPAA compliant server. Administrators can only see your overall status, but you can opt-in to share personal health data with an integrated Telehealth doctor.

How do I remove my email address from your mailing list?

Click the "unsubscribe" link that should appear at the bottom of any bulk communications you receive from QuantaSTAT.

I found a bug; how shall I report it?

We're sorry to hear that! Please send an email to support@quantastat.com and give us the relevant information, such as

What device and operating system are you using?
Are you using a mobile app or browser?
If you're using a browser, which browser?
If you're logged into QuantaSTAT, what is your QuantaSTAT account login?
If you're using the mobile app, which version?
Describe issue and the steps you can take to replicate it.

We will engage our technical team to troubleshoot the problem. Thank you!

Frequently Asked Questions

About QuantaSTAT and your Account

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QuantaSTAT Inc.